How Online Stores Can Use Marketing Automation Strategies to Boost Customer Retention
It is more advantageous to keep existing consumers than to acquire new ones. This is why it’s so important for online stores to retain consumers online. If you can keep customers coming back, you’ll be in a better spot to generate more consistent revenue over time. It’s widely accepted that a profitable eCommerce business depends on customer retention. In order to improve customer retention rates for online stores, marketing automation is a potent strategy that can be leveraged. Numerous functions that are usually completed by people, like follow-up with leads, buyer segmentation, and email marketing, can be automated using this method. By doing this, you can boost the percentage of clients that stick with your brand and keep them interested in it.
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In order to effectively retain customers, your e-commerce company needs an efficient retention marketing strategy that uses an extensive approach. Let’s talk about 7 ideal practises for e-commerce marketing automation that can benefit your online store.
Implement email marketing
Email is an excellent tool for interacting with internet buyers. Send a welcome email to new customers as soon as they make a purchase. Take this chance to express your gratitude for their purchase. After that, present cross-selling and up-selling opportunities. If a customer hasn’t recently made a purchase, they can also start to leave. Sending these clients recurrent emails will keep them interested. For instance, you may send a “What a Gift” email along with a coupon code to entice them to make another purchase.
Improve your customer service
By answering their questions promptly, marketing automation software enhances the overall experience of its clients. They no longer have to wait for a response to their ticket or endure the irritating IVR music when they need sales assistance or after-sale assistance.For example, an easy chatbot can handle all the common questions and provide dynamic adaptability. Chatbots can handle monotonous customer support chores as well as provide a personalised experience that will amaze your customers.
Maintain an effective social media presence
The effectiveness of your social media strategy can make the difference between keeping clients and losing them. If younger generations, or millennials, are your target market, this is especially true. Therefore, a strong social media presence is necessary if you want to sell online. To begin with, address all queries and worries. Make sure clients who rave about your company’s products feel appreciated and recognised. You should monitor how users interact with your social media platforms using hashtags, direct posts, and mentions.
Take Note of Customer Feedback
eCommerce companies can increase conversion rates by encouraging customers to give ratings and reviews of their products. Through automatic feedback acquisition, marketing automation software facilitates the task in this area. You can set up email automation that prompts the consumer to rate their overall customer experience after a predetermined number of days have passed since the purchase.
Restore inactive users
Users that may have registered on your online store simply forget that you exist, similar to cart abandonment. Alternately, you can have someone who stops making purchases altogether after a while. Platforms for eCommerce marketing automation might be able to assist you in this circumstance. You can create email automation pathways that are tailored to your specifications and sent to clients with offers of discounts or other incentives once a set amount of time has passed. You have nothing to lose since the user account has already stopped being active.
Provide more options for delivery and return
Customers desire a smooth experience while shopping online. This is typically the main justification for their decision to shop online as opposed to in-store. Make it as easy as you can for them by providing more delivery and return alternatives. There is regular shipping available for the patient customer. One-day shipping is available for the stressed-out, procrastinating shopper. There are no-cost returns available for those customers who made unfortunate impulse purchases after buying a lot of items. To provide an enjoyable time for everyone, provide a choice for every sort of person.
Appreciate Loyal Clients
When clients have so many options, you must recognise and honour their loyalty. Being that eCommerce automation gathers valuable consumer data, you can categorise your customers and create relationships with them that last. Since devoted customers are five times more likely to make a purchase from you, seven times more inclined to try out something new, and four times more likely to recommend you to their colleagues, cultivating a loyal client base efficiently generates a consistent stream of income. You can provide flat discounts, special deals, BOGO advertisements, free gifts, and more as part of your loyalty programme.
Every kind of eCommerce company can benefit from using marketing automation as a valuable tool. Businesses can save both money and time that can be applied to business expansion by automating routine tasks. Marketing automation can help firms develop by boosting sales when used effectively.